Shift Management Platform
The Platform
Mobile App
My Role
UX Designer
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The Challenge
Provide a user-friendly and flexible interface for both managers and employees.
About
The Shift Management Platform is a cutting-edge solution designed to streamline and enhance the process of scheduling and managing shifts for businesses across various industries. The platform aims to provide a user-friendly and flexible interface for both managers and employees, enabling efficient control over shift schedules, facilitating communication, and accommodating special requests.
The problem
Traditional shift management systems often rely on manual processes, such as paper-based schedules, leading to inefficiencies, errors, and a lack of transparency. Managers face challenges in accommodating changing schedules and ensuring effective communication between all stakeholders. This often results in frustrated employees and reduced operational efficiency.
The solution
The Shift Management Platform is a comprehensive solution that leverages cutting-edge technology to address the challenges faced by managers and employees in scheduling and managing shifts. Our platform provides a range of features designed to enhance flexibility, improve communication, and streamline the entire shift management process.
Research Findings
During the initial research phase, several key insights emerged:
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Inefficient Communication: Managers and employees struggled with effective communication regarding shift changes, leading to confusion and frustration.
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Flexibility and Adaptability: Both managers and employees expressed the need for a more flexible system that could accommodate changes in schedules and handle special requests seamlessly.
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Visibility of Upcoming Shifts: Employees expressed a desire for a clear and easily accessible view of their upcoming shifts to better plan their personal lives.
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Competing Solutions: Some businesses were already using shift management software, but feedback indicated that many existing solutions were either overly complex or lacked the necessary features.
User Persona
Information Architecture
Flow A
Employee entering shifts for the coming week
Flow B
Manager arranges the coming week after everyone updated
Features
Manager setting up new workplace
​This setup process ensures that the new workplace is properly configured within the platform, enabling smooth scheduling, communication, and management of shifts for both the manager and employees associated with that location.
Create roles
​Once created, this role becomes an integral part of the platform's structure, allowing the manager to assign employees to this role, allocate shifts, and streamline scheduling processes within the defined parameters of that role.
Create shifts
By following these steps, the manager effectively creates shifts within the platform, ensuring that employees have assigned work hours and roles, facilitating clear communication and efficient scheduling.
Learning & Takeaways
The Shift Management Platform project addresses a critical need in the market for a flexible, user-friendly solution that empowers both managers and employees in controlling shift schedules. Through comprehensive research and a thorough market analysis, we have identified key pain points and opportunities. We aim to create a platform that sets a new standard in shift management software, ultimately driving operational efficiency and employee satisfaction for businesses across various industries.